- WHAT IS YOUR GUARANTEE?
- CAN ORDERS BE SHIPPED TO ANOTHER ADDRESS?
- WHAT IF I WANT TO RETURN AN ITEM?
- WHAT HAPPENS IF I RECEIVE DAMAGED GOODS?
- WHAT ARE THE DELIVERY TIMES?
- DO YOU SHIP INTERNATIONALLY?
- WHAT PAYMENT METHODS DO YOU OFFER?
- DO YOU ACCEPT C.O.D. (CASH ON DELIVERY), CHECK, MONEY ORDERS, DIRECT BANK DEPOSIT/WIRE TRANSFERS?
- HOW DO I CHECK THE STATUS OF MY ORDER?
- IS FORYOURSALON.COM A SECURE SITE?
- WHAT IS SSL (SECURE SOCKETS LAYER)?
- DO YOU HAVE A PRIVACY POLICY?
- HOW DO YOU HANDLE OUT OF STOCK ITEMS?
- DO YOU PROVIDE A CATALOG AND/OR PRICE LIST OF THE PRODUCTS YOU SELL?
- WHERE ARE YOU LOCATED?
- WHAT IS YOUR GUARANTEE?
We have a 100% satisfaction guarantee. Your complete satisfaction is our number one priority. Our goal is to provide each customer with the fastest and highest level of satisfaction. Therefore, if you are not completely satisfied with your item, you may return it within 30 days of the shipment date. Please return items in original package and packing slip; and please make sure all pieces are enclosed. Please see our return policy.
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- CAN ORDERS BE SHIPPED TO ANOTHER ADDRESS?
Yes. Enter the information during checkout in the shipping address window. You can add up to 5 additional addresses in your account to use for billing and shipping. This is located in your account under your account information: "View or change entries in my address book".
NOTE: No PO boxes please! Shipping addresses that are different from billing addresses must first be verified. This process may cause a delay in shipping.
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- WHAT IF I WANT TO RETURN AN ITEM?
You may choose to return any item that is not damaged for any reason, there will be a 25% re-stocking charge that will be applied. Please see Shipping & Returns.
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- WHAT HAPPENS IF I RECEIVE DAMAGED GOODS?
Contact ForYourSalon.com via phone or e-mail immediately (within 2 days) upon receipt and we will process a claim on your behalf. A replacement product will be shipped to you upon verification and completion of your claim and the return of the damaged product. Please provide complete information (ie:order info,shipping info etc.) in your e-mail notification so that we can process your claim in a timely manner.
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- WHAT ARE THE DELIVERY TIMES?
It generally takes between 1 to 3 days to process an order. Then another 2 to 7 shipping days depending on your location, except where products ordered will be drop-shipped directly from the manufacturer to the customer, which will vary. Drop shipment delivery times are specified on the product order pages. Orders, other than drop-shipments are sent UPS Ground or freight carrier if it is too large for UPS. If another delivery method is requested at the time the delivery, it will vary depending on the area.
Note: "Days" refer to business days, not including holidays. You will receive an email when order is shipped with tracking number.
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- DO YOU SHIP INTERNATIONALLY?
Sorry, but we currently only ship within the United States. We receive many requests for shipping to Canada, Europe and Asia, but unfortunately we are not able to handle the billing and shipping logistics at this time.
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- WHAT PAYMENT METHODS DO YOU OFFER?
We accept several forms of payment. We accept credit cards, debit cards, bank transfers, and PayPal. All transactions are processed securely through Paypal even if you do not have a Paypal account. Please select the payment method best suited to you, and please contact us if you have any questions regarding making your payment to us.
Online Credit Card Payments:
We accept MASTERCARD, VISA, AMERICAN EXPRESS and DISCOVER and will ship your products upon successful processing of your card. (Note: we do not add any credit card surcharge) This is definitely the quickest way to order and will see your products shipped to you in the fastest timeframe.
Your security and privacy is very important to us. All online orders are transacted via our fully encrypted SSL Secure Server. No customer details, or credit card information are stored online or in an insecure manner.
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- DO YOU ACCEPT C.O.D. (CASH ON DELIVERY), CHECK, MONEY ORDERS, DIRECT BANK DEPOSIT/WIRE TRANSFERS?
No, we do not currently offer any of these payment methods.
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- HOW DO I CHECK THE STATUS OF MY ORDER?
- Once you have placed your order you will receive an email with a copy of your order and your order number. When your order is shipped we also send you another email with all shipping details including tracking number(s). You may contact our Customer Support if you believe there has been some delay in receiving your order. Please be sure to include your Order Number when you contact us. You can also check the status of your order by logging into your account and checking the account information page.
- If there is a concern (i.e. we need more information from you), we will contact you.
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- IS FORYOURSALON.COM A SECURE SITE?
We take website security very seriously. We utilise world leading SSL Certificate services, C.O.M.O.D.O to ensure that your customer information is fully secure and encrypted with REAL 128-bit SSL encryption. All encrypted data is removed from our databases after proccessing.
By activating the browser's "LOCK" icon, the C.O.M.O.D.O Powered SSL 128 bit industry standard Certificate assures online visitors that all confidential information cannot be viewed, intercepted or altered. And because the C.O.M.O.D.O authentication system is the most advanced in the industry, our customers and trading partners can be sure that Powered SSL web server certificates are only issued to fully authorized recipients.
ForYourSalon.com is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data (via SSL - Secure Sockets Layer) that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers. We want you to feel confident when ordering from ForYourSalon.com, and we are doing everything we can to continue to operate a secure site, but if you have any other questions concerning site security, please feel free to e-mail us at Customer Service.
Secure Online Shopping and Checkout through Paypal.
At ForYourSalon.com, we have made every effort to make sure that purchasing is as quick and simple as possible. We also understand that making a purchase online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. Our credit card processor and our shopping cart is powered by Paypal. Paypal is the web's premier payment clearing house utilizing the latest encryption technology to ensure that your purchase will be secure and very private. Online Credit Card transactions are secure and automatically processed by Paypal. We neither receive nor store your credit card data. Paypal does not sell or share confidential customer information (email or postal addresses, credit card data, etc.) with anyone. You will have the advantage of knowing that your personal information is safe and secure.
You do NOT need to be a PayPal member and you don't need to join PayPal to use our shopping cart and checkout. We honor and accept transactions using Visa, Master Card, Discover and AMEX through PayPal.
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- WHAT IS SSL (SECURE SOCKETS LAYER)?
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
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- DO YOU HAVE A PRIVACY POLICY?
We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.
From time to time, we will send informational e-mails to you concerning ForYourSalon.com information only. These would be specials; contest information or short messages containing information that we think you would want to know. If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner. For more information, click here.
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- HOW DO YOU HANDLE OUT OF STOCK ITEMS?
ForYourSalon.com makes every effort to ensure we have ample stock of all products available at all times. However, it is sometimes impossible to predict demand and unforeseeable delivery delays from our suppliers. This occassionally leads to some items being out of stock.
All orders are filled on a first come, first served basis. It is possible that you may place an item in your shopping cart as it is in stock but when it gets to our warehouse it is out of stock. While we make every effort to have sufficient quantities available of all products to prevent this from occuring, sometimes it is out of our control.
If your item is Out of Stock we will contact you as soon as possible to advise you of a replacement item or the delay period.
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- DO YOU PROVIDE A CATALOG AND/OR PRICE LIST OF THE PRODUCTS YOU SELL?
For your convenience all products that we sell and their prices can be viewed on our website, are available to download (PDF format) from our PDF Catalog page, and are available for direct print to your printer from our Printable Catalog page. All will reflect current products available and prices. We do not currently provide a mail order or hard copy of our catalog.
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- WHERE ARE YOU LOCATED?
We are located in suburban Philadelphia, PA. (USA)
Our mailing address is:
ForYourSalon.com
4 State Road
#514
Media, PA 19063
Telephone Number: (866) 946-5556
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